Enjoy a life changing experience every day

At Nokia, we're changing the way people think about, use and interact with their mobile phones. And for many people, one of the first steps on this bold new journey will be a visit to one of our Flagship Stores.

Here's a store quite unlike any other. It's an experience. A chance to get to grips with Nokia. Feel our products, try out our services, and figure out what will fit perfectly.

As for the sales team, selling hardly comes into it. They're the living, breathing embodiment of everything Nokia is about. And they're here to deliver a 'personal shopper' experience that's tailormade for each person who comes through our doors.

You see, it's all about offering an innovative and inspiring interactive experience. If you let people relax, explore and connect with our products and services in their own time, everything else will follow.

The kind of people who join us know just how to show off the best that technology has to offer. And they do it in a way that makes perfect sense, even to a die-hard technophobe.

Does that sound like anyone you know?

Nokia Way and values

The values of our company make us different. They provide a sense of direction for consistent behaviour as employees and citizens of the world, and in our quest to be a great internet company. Through extensive employee engagement, we have renewed our values that reflect our business and changing environment. They act as a foundation for our evolving culture and are the basis of our operational mode. Living them every day is our shared philosophy.

Engaging You

For us ‘Engaging you’ incorporates the customer satisfaction value and deals with engaging all our stakeholders, including employees, in what Nokia stands for in the world.

Achieving Together

Achieving together is more than collaboration and partnership. As well as trust, it involves sharing, the right mind-set and working in formal and informal networks.

Passion for Innovation

Passion for innovation is based on a desire we have to live our dreams, to find our courage and make the leap into the future through innovation in technology, ways of working and through understanding the world around us.

Very Human

Being Very Human encompasses what we offer customers, how we do business and the impact of our actions and behavior on people and the environment. It is about being very human in the world - making things simple, respecting and caring. In short, our desire is to be a very human company.

The Nokia Way

A flat, networked organization, as well as speed and flexibility in decision-making, characterize the Nokia Way of working. Equal opportunities and openness towards people and new ideas are also key elements we want to nourish. Nokia is straightforward when dealing with customers and suppliers and always looks for innovative ways of creating and introducing products and solutions to the market. We provide individuals with a platform for personal growth in a challenging environment with a clear vision, goals and shared management principles - the Nokia Way. The Nokia Way brings together talented individuals who share these principles, and therefore share success.

Management and leadership

Nokia has a distinctive management and leadership approach based on the Nokia Way at all levels. This creates commitment, passion and inspiration through collaboration and coaching, and ensures focus and efficiency by setting targets, fulfilling goals and reviewing results. Personal growth through self-leadership provides the foundation for successful management and leadership practices. Employees are encouraged to be responsible for their own development and to take advantage of the various development opportunities available.

Employee participation

Nokia encourages open discussion and debate. As an example, the annual globally conducted ´Listening to You´ employee survey is a powerful way of getting feedback from our employees on a range of important issues. We listen to the views of our employees and act on them when designing our people policies and practices

Another example in addition to this annual survey, other issue-specific surveys and focus group discussions, is the "Ask HR" feedback channel on our human resources Intranet. There, every employee can comment or ask questions about our people practices and processes, even anonymously, and receive a prompt and openly published response.

Performance based rewarding

Nokia provides employees with market competitive rewards through a flexible global structure, which can address diverse and changing business and employment environments, as well as specific individual preferences.

Our Total Compensation Package is tailored for each country and typically consists of elements such as annual base salary, incentives, bonuses, possible stock options or performance shares, flexible Work-Life balance solutions, and other local benefits.

Nokia rewards employees for good performance, competence development, and for overall company success. This creates a positive and encouraging environment with opportunities for employees to optimize their potential and be rewarded fairly. Higher performance and contribution will lead to higher rewards. The Nokia global market competitive rewards structure addresses the need for flexibility, personalization, empowerment and commitment.

The basic salary is set to meet market conditions, the demands of the job and individual competence and performance. The variable part may consist of incentives or bonuses and other compensation, such as overtime pay and call-out pay.

Bonus System

Employees should have the opportunity to share in the success of Nokia. Short-term incentive programs such as individual, team, project/program incentives and the Nokia Connecting People Bonus allow Nokia to offer immediate rewards for employee and team achievements. The Stock Option Plan is a long-term reward that may allow employees to share in sustained company success.

Eligibility for an incentive, bonus or stock option plans is defined by the content and nature of each individual's job.

Local Benefits

Additional local rewards and benefits are also developed to complement the global programs and to ensure that the local market conditions are met.

Annual Reviews

Nokia has implemented a global process, where the change in the pay level for each employee is based on the results of the annual performance review.

Health

Nokia cares for its employees right throughout the cycle of their working life: from induction and training, through development and advancement, and on to retirement. Nokia's Work-Life balance solutions mean that health benefits and possible local retirement benefits are tailored to individual needs according to factors such as tenure, contribution, performance, roles and responsibilities.

Professional and personal growth

The environment in which we do business is evolving continuously. To succeed, we must have the passion and courage to look for new ideas beyond existing products, services and ways of working. Only with truly innovative ideas will we be able to define the future development of our industry and profoundly shape the way in which people understand and use mobility in their everyday lives.

Commitment to Self-development

People at Nokia continuously look for ways to improve their performance in order to stay at the forefront of technology and to develop their own competencies. Employees are encouraged to create their own development plan and take advantage of the variety of available learning solutions and methods. On-the-job learning is also heavily encouraged.

Coaching

Coaching is regarded as a vital part of continuous learning. Highly skilled colleagues at Nokia provide our employees with rich sources of experience and knowledge. Receiving coaching and participating in different teams will fuel employees´ development as well as give them the opportunity, every day, to share ideas and goals with innovators and industry leaders.

Learning Solutions and Training

Our employees have access to a wide variety of training activities. Through our global network of Learning Centers, we aim to offer a consistent standard of training and development to all our people. The Learning Market Place Intranet contains information on all Nokia´s learning solutions including e-learning as well as classroom training.

Management Training

At Nokia, we place particular focus on developing managers in management and leadership skills. It is one of the key areas in competence development. There is a full range of training available from new managers´ programs to senior programs for our more experienced people.

Internal Job Market

All of our employees are invited to look at the job opportunities available inside Nokia. All vacancies, with the exception of very senior positions, are advertised internally. Employees are encouraged to improve their competencies through changing their positions. Internal job opportunities, the possibility to register to our internal candidate pool and other services for job-seeking inside the company are available through the Internal Job Market Intranet. The aim is to give Nokia people the opportunity to manage their own careers.

Performance Management

Nokia has created a successful performance management system across the whole company called Investing In People (IIP). This system is closely aligned to the company strategy and planning processes and involves biannual formalized discussions between employees and their managers.

Employees are encouraged to be active and to "own" their IIP. In this way, employees always understand what is expected from them, how their individual achievements support the Nokia overall strategy, and how they are rewarded.

Work-life balance

The well-being of our employees is important and also fundamental to the Nokia Way. We as an employer recognize the importance of the balance between work content and personal interests and needs, as well as the impact of that balance on employee well-being.

Nokia is offering services, programs and guidelines to support employees´ possibilities to maintain work-life balance according to their changing needs and life situations. These work-life balance solutions may alter by country according to local needs, legislation, employment market situation and common practices. Typically they include e.g. teleworking, mobile working, flexible working hours, sabbaticals, study leaves, health care services as well as recreational activities and other activity clubs.

Flexible Working

Mobile Working and Teleworking:

We recognize the diverse needs of the individuals in the different phases of their lives. We can provide our employees with innovative solutions aiming at having positive effects on the overall quality of life, job satisfaction and job performance. Depending on the situation and needs, flexible working solutions can provide alternative modes of working such as teleworking at home or at other locations (e.g. working at remote sites).

Flexi Time:

Depending on the local market conditions, employees may take advantage of flexi time including flexible working hours and part-time working.

Time Off:

Nokia´s flexible working solutions can include unpaid time off and sabbaticals. These solutions support Nokia´s philosophy of Employee Personal Growth and Self-management and enable employees to take extented leave from work.

Health-care Services

Nokia aims to maintain and improve the working environment and well-being of its employees. In order to ensure the physical well-being of employees Nokia offers amongst others medical check-ups, counseling and insurance programs to the employees.

Volunteering

Volunteering is yet another way to help create a balance between personal convictions and professional lives. Nokia's global volunteer program Nokia Helping Hands gives employees a chance to contribute their time and effort to worthy causes in their communities. Nokia employees can use 1-2 working days per year for Nokia Helping Hands volunteering.

Other Services

We offer fitness facilities and programs as well as other sporting, social and cultural activities, which promote workplace relationships as well as personal development and comfort. These well-being services may also include laundry service, cafeteria, take-away food, day care and on-site concierge services, among others.

The content and selection of services varies in different countries, according to local practice, legislation and other factors.

Our impact

With approximately every third phone in use from Nokia, our products influence the lives of hundreds of millions of people.

As a market leader with global operations, we accept the responsibility that comes with our position. The best contribution Nokia can make to sustainable development is to carry out its business in a responsible way. This premise forms the basis of our commitment to creating ethically sound policies and principles and implementing corporate responsibility programs.

One aspect of our corporate responsibility is to connect with the communities we affect in order to channel that impact into a positive societal contribution. Nokia is committed to supporting various communities through donations, sponsored programs, and partnerships. We have a clear set of values which we integrate into our business practices at every level. We have accordingly chosen to support organizations and projects which reflect these values. Many of the programs with which we are involved specifically target young people. Supporting such programs also has a wider social impact, as they directly benefit teachers, parents, and other members of the community.

We also see the potential for using mobile technology as a platform for providing access to knowledge and therefore enabling richer and more fulfilling learning experiences. Our intent with respect to this goal is to create a way in which educational content can be effectively delivered via a range of technological solutions to students in different parts of the world in a manner that respects their individual needs.

We are also committed to developing technology which can help bridge the communication gaps between various communities around the world. By working together with our global and local partners, we are able to fine-tune our efforts in order to bring new opportunities to people in the developing world. The Village Phone program is an example of one such model.

Access to information is not only a concern in relation to emerging economies. Accessibility is also a company-wide, global goal in terms of providing greater usability in design and services for our customers with disabilities. We have full-time staff dedicated to developing internal product design standards, initiating research projects to address specific needs, and training employees worldwide to service customers with unique wireless communication needs.

We are proud to respond to the diverse needs of a global marketplace. Throughout these pages you will find examples of Nokia's involvement with programs and partnerships specifically designed to help various societal groups. Our commitment to these projects demonstrates the significance we place on making a positive societal contribution.

Youth development

Nokia firmly believes in supporting youth development programs. For several years, Nokia has cooperated with the International Youth Foundation (IYF), and we recently signed an agreement to join forces with the international children's organization, Plan, to work with youth in Africa.

Targeting life skills

As a global company, we recognize that young people everywhere can benefit from developing essential "life skills" that help them to succeed within today’s fast-changing world. Such skills – including confidence, teamwork, and conflict management – are often not taught in schools. To meet this challenge, we support life skills education programs that address the specific needs of young people within individual countries.

In 2000, Nokia and the International Youth Foundation (IYF) launched a global youth development initiative to strengthen the life skills of young people and prepare them for the future. To date, Nokia has invested US $26,000,000 in 24 countries and directly benefited more than 330,000 young people.

Country programs, implemented by local non-governmental organizations, provide a means of achieving important youth development outcomes, such as improved performance in school, increased literacy, finding and maintaining employment, and active citizenship.

Examples include:

Conéctate – provides Colombian youth with training in information technology and at the same time develops their self-esteem, creative and critical thinking, and communication skills.

Kapcsolodj be – supports the efforts of young community volunteers in Hungary, while equipping them with project management and budget planning skills.

Leadership for health – develops leadership and life skills among Nigerian youth, who are trained to run HIV/AIDS-focused initiatives.

Mudando a Historía - trains Brazilian youth to serve as reading mentors to disadvantaged children.

Read more about how individual programs have impacted young lives:

At 23, Esra Çelikkanat, a third year student at Marmara University in Istanbul, Turkey dreamed of being an art teacher; yet she was somewhat shy and reserved. "I was not one who could easily express my feelings," she explains. "I felt restricted growing up.”

YouthActionNet: Awards for young change makers

YouthActionNet is a program that invests in the power and promise of young people to create positive change. Through a dynamic website (www.youthactionnet.org), awards, advocacy, and networking opportunities, YouthActionNet offers young change-makers ideas, resources, and connections to like minds around the world. The YouthActionNet community currently consists of more than 10,000 young people who visit the website to share ideas, obtain practical information, create their own web pages, and exchange information.

Given out annually, YouthActionNet awards recognize accomplished young community leaders. In addition to receiving a US $500 grant, winners participate in a week-long skill-building workshop. Currently, 100 youth from more than 40 countries have been selected as YouthActionNet Ambassadors. They include:

Jessica Lax and Jocelyn Land-Murphy, who, as 22-year-old college students, founded The Otesha Project, which has educated more than 30,000 Canadian high school students about simple actions they can take to protect the planet's resources and ensure a more equitable, long-term future for its inhabitants.

Gautam Gupta, age 23, who founded Activists in Action for Women, AIDS & Justice in India, to advocate on behalf of victims of domestic violence and rape.

Learn about Benita Singh's efforts to promote fair trade through Mercado Global

Read how John Piermont Montilla is addressing the needs of street and working children in the Philippines

Cooperation with Plan

Nokia and the international children's organization, Plan, have joined forces to use modern communication technologies to raise African children's awareness of their rights and opportunities. Nokia has provided an initial donation of €1,000,000 for 2006.

The first stage of the effort will see Nokia focus on supporting Plan's existing media and communications technology projects for Africa's children and youth. Plan is a humanitarian, child-centered organization working in 46 developing countries with families and their communities. Plan currently has 64 child media projects running in 31 different countries.